Shipping & Delivery

Shipping and Delivery Policy

At Firaaq, we are dedicated to ensuring that your shopping experience is seamless from the moment you place your order to the time it arrives at your door. Below are the details regarding our shipping and delivery process:

1. Shipping Destinations

• We offer delivery across [insert regions/countries you deliver to]. If your location is not listed at checkout, please contact our customer support team for assistance.

2. Shipping Charges

• Shipping costs are calculated based on your location and the weight of your order. You can view the total shipping fee during the checkout process before completing your purchase.
• Free shipping is available for orders over [insert amount] within [insert country/region if applicable].

3. Delivery Timeframes

• Standard Delivery: Orders are typically processed and shipped within 1-3 business days. Estimated delivery times depend on your location but generally take 3-7 business days for domestic orders and 7-14 business days for international orders.
• Express Delivery: If you opt for express delivery, your order will be prioritized, and you can expect delivery within 1-3 business days after dispatch, depending on your location.

Please note that delivery times are estimates and can be affected by factors beyond our control, such as courier delays or customs processing for international orders.

4. Order Processing

• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been dispatched, which will include tracking information so you can monitor the status of your delivery.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the courier’s website.

6. Delivery Issues

• If your package is delayed beyond the estimated delivery time, please contact our customer support team, and we will work to resolve the issue as quickly as possible.
• In the rare event that your package is lost or damaged during transit, please inform us immediately. We will coordinate with the courier to investigate the issue and offer a suitable resolution.

7. Customs and Duties (for International Orders)

• For international deliveries, please note that customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and vary depending on the destination country’s regulations.
• Firaaq is not responsible for any customs clearance delays, but we will assist where possible to ensure a smooth delivery.

8. Delivery to Multiple Addresses

• At this time, we only ship to one address per order. If you need to ship items to multiple addresses, you will need to place separate orders for each destination.

9. Failed Deliveries

• If a delivery is attempted and you are not available, the courier may leave a notice or attempt a redelivery. If your package is returned to us due to a failed delivery attempt or incorrect address, additional shipping charges may apply to resend your order.