Return & Exchange
Return and Exchange Policy
At Firaaq, customer satisfaction is at the heart of everything we do. We are committed to delivering premium-quality hoodies, sweatshirts, trousers, and T-shirts, ensuring that you are completely happy with your purchase. However, we understand that sometimes a product may not meet your expectations, and we strive to make the return and exchange process as easy as possible.
If you are not fully satisfied with your purchase, you can initiate a return or exchange within 14 days of delivery. This timeframe allows you to try on the items and determine their suitability in the comfort of your own home.
To ensure a hassle-free return process, please adhere to the following guidelines:
Condition of Items: All returned or exchanged items must be unworn, unwashed, and in their original condition. This includes all packaging, tags, and labels. We cannot accept returns for items that show signs of wear, damage, or alterations.
Original Packaging: Please ensure that items are returned in their original packaging. This helps protect the products during transit and enables us to process your return more efficiently.
Initiating a Return or Exchange: To start the return or exchange process, please contact our customer support team. We will provide you with detailed instructions and support throughout the process to ensure it is as smooth and straightforward as possible.
Refunds and Exchanges: Once we receive and inspect your returned items to confirm they meet our return criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method, and it may take a few business days for the funds to reflect in your account, depending on your bank. If you prefer an exchange, we will dispatch your new item as soon as possible.
Customer Support: Our dedicated customer support team is here to assist with any questions or concerns about the return and exchange process. Whether you need help determining if your item qualifies for a return, advice on how to package it, or assistance with the refund, we are always ready to help.
At Firaaq, we want you to feel confident in your purchases, knowing that if something doesn’t meet your expectations, we will do everything we can to make it right. Thank you for choosing Firaaq—your satisfaction is our top priority.